Privacy Policy

Information We Collect

We collect information you provide directly and information collected automatically when you use this service. The types of personal data we process include:

• Contact details: name, email address (contact@grafenito.info), phone number, and billing address.
• Vehicle and service information: vehicle make and model, registration/plate number, VIN, service history, warranty details, diagnostic notes and photos related to repairs or inspections.
• Payment and transaction data: billing details, invoice history, payment method metadata (we do not store full card numbers; payments are processed by third-party payment processors).
• Communications: messages, appointment requests, support inquiries, and marketing preferences.
• Technical and usage data: IP address, device identifiers, browser and operating system, pages visited, and analytics data collected via cookies and similar technologies.

How We Use Your Information

We use your personal information to operate, provide, and improve our tyre and wheel services and to communicate with you:

• To provide, schedule, and manage services and appointments.
• To process payments, issue invoices, and maintain records for warranty and service history.
• To respond to inquiries, provide customer support, and send service-related notifications or reminders.
• To send promotional communications where you have consented or where permitted by law; you may opt out of marketing emails at any time.
• To detect and prevent fraud, abuse, or other harmful activity and to comply with legal obligations.
• To analyze usage patterns and improve our online platform and service offerings using aggregated and anonymized analytics.

Legal Bases for Processing (where applicable)

Where relevant laws require a basis for processing, we rely on one or more of the following: performance of a contract (for service delivery), consent (for marketing and optional features), legitimate interests (to operate and secure our services), and compliance with legal obligations.

Cookies and Similar Technologies

We and our service providers use cookies and similar tracking technologies to operate the site, remember preferences, analyze site usage, and personalize content. Types of cookies we use include:

• Essential cookies: required for core functionality (appointments, billing).
• Performance and analytics: to understand and improve site performance (e.g., page views, traffic sources).
• Functional cookies: to remember preferences and settings.
• Marketing cookies: to deliver relevant ads and measure campaign effectiveness (used only with consent where required).

You can manage cookies through your browser settings or use opt-out controls offered by analytics providers. Blocking certain cookies may limit functionality of our online platform.

Sharing and Disclosure

We may share personal information with trusted third parties to deliver our services, including:

• Service providers who perform functions on our behalf (payment processors, hosting providers, appointment and CRM platforms, analytics).
• Professional advisors and insurers as necessary for business operations and to manage claims or warranties.
• Law enforcement, regulators, or other parties when required by law or to protect our rights, safety, and property.

We require third parties to handle your data consistent with this policy and to implement appropriate security measures.

International Transfers

Your personal information may be stored and processed in countries other than your own. When we transfer data internationally, we implement safeguards to provide a similar level of protection to the laws in your country, such as contractual protections with our service providers.

Data Retention

We retain personal data as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and legal requirements (for example, accounting records and warranty documentation may be retained longer).

Your Rights and Choices

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to processing of your personal data, and the right to data portability. Where processing is based on consent, you may withdraw consent at any time without affecting prior processing. To exercise your rights or for questions about your information, contact us at contact@grafenito.info or at our address below.

Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your data, no security measure is completely secure. If a data breach affects your personal data, we will notify you and regulators as required by law.

Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected personal information of a child, please contact us at contact@grafenito.info and we will take steps to remove such data.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on our site with an updated date. Continued use of our online platform after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact: